Information Technology Service Desk
ROLE AND RESPONSIBILITIES:- Primary contact point for end users via phone/Chat/self-service tickets. Qualify and Open tickets for remediation of events. Triage Tickets to respective teams. Regular update and follow up on tickets in the queue Follow up tickets till closure. Ability to manage a variety of technically complicated tasks effectively Experience in Remote support and troubleshooting skills. Understanding of Basics Hardware accessories / devices and peripherals Should be flexible for r…
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